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Story Listening
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 Export to Your Calendar 10/10/2018
When: Wednesday, October 10, 2018
9:00 AM
Where: Officescape Building
400 W. Wilson Bridge Rd.
Worthington, Ohio  43085
United States
Contact: Danielle Smith

Online registration is available until: 10/10/2018
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Story Listening Workshop


3 CEUs


$60 for NASW Members

$85 for non-members

Workshop Description

The purpose of listening is to gain understanding of what another person is thinking or feeling. One method of achieving a greater understanding of what’s really going on for someone is story listening. People tend to share more honestly when we listen to and connect with them through stories. A story is defined in this case as a personal account of one’s experience.Story listening is intentional listening. It entails hearing the words and sounds and seeing the body language of someone sharing a story as a method of understanding what they mean when they express themselves. It takes into account listening for what people aren't directly saying, what they might be too reluctant to say, or don’t realize they're saying. Story listening also involves asking insightful questions designed to induce the story teller to share more and to think more deeply about what they're saying.


The goal of this workshop is to provide tools for case managers to better understand what’s really going on for their clients and to get to that understanding more quickly. In addition, clients feel like they're really being heard, which can increase rapport.

Learning Objectives

Upon completion of the workshop, the participant should be able to:
1. Understand the value and use of story listening
2. Develop skills in story listening
3. Develop skills in asking story listening questions


Speaker Bio: Dan Elliot is a personal safety professional with over 20 years experience. He provides people with insight and strategies for understanding themselves and others as a way of communicating more clearly, improving relationships, coping with stress, and setting powerful boundaries. Through the use of humor and insight, Dan is able to bring his energetic and engaging approach to make sense of why people behave the way they do, what can be done to understand—even appreciate them, and get along better with them. He prepares professionals who come in contact with upset, angry, or emotionally charged clients, customers, or tenants to be safe and productive in challenging situations. Dan has traveled across the United States and internationally, working with agencies and businesses of all sizes, focusing on the areas of interpersonal safety, congruent communication, and customer service. Dan was born in Columbus, Ohio—not his choice, and continues to reside there—certainly his choice, which is a very nice place to live if you like college football and extremes of weather.

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